jed baj's Privacy Policy
Your personal information is an important responsibility to us. This document explains how we collect, store, and protect your data.
1. Introduction and Scope
jed baj ("we", "our") places the highest importance on the privacy of its platform users. This Privacy Policy ("Policy") explains what information jed baj collects about you while you use the website and related services, why we collect it, and how we manage it.
This Policy applies to all jed baj members, guest browsers, and users of third-party services. Continued use of the platform means you have agreed to this Policy. For full details on our terms of service, please read our Terms and Conditions, which set out the complete agreement governing use of the platform.
This Policy may be updated at any time. The updated version published on the website after any change will be the version in effect. We will try to send a notice to your registered email for significant changes.
2. Information We Collect
jed baj collects user information in several ways. The information collected falls into two main categories: information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide
During account registration, verification, and use of services, you provide us with the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details
- Transaction history and information related to deposits or withdrawals
- Messages sent to our support team via live chat or email
2.2 Automatically Collected Information
When you use the jed baj website or app, the following information is collected automatically:
- IP address and Device ID
- Browser type, operating system, and screen resolution
- Page visits, session duration, and navigation patterns
- Cookie and local storage data
- Referral URL and search terms (where applicable)
2.3 Information Collected from Third Parties
We may receive necessary information from payment processors, identity verification agencies, and fraud prevention services. When information is shared with these third parties, their own privacy policies also apply.
3. Purpose of Using Your Information
jed baj uses your personal information only for specific, clear, and legitimate purposes. The main purposes are outlined below:
3.1 Account Management and Verification
Your information is used for registration, login, and account verification. Age verification is essential to prevent access by those under 21 years of age.
3.2 Payment Processing
Your financial information is required to process deposits and withdrawals securely and to correctly handle payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers.
3.3 Security and Fraud Prevention
Necessary information is verified to ensure account security, detect suspicious activity, and prevent money laundering.
3.4 Support Services
Your account and transaction information may be accessed to provide effective support in Bengali and English via 24/7 live chat and email.
3.5 Service Improvement
Analytical data is used to improve the user experience, resolve technical issues on the platform, and manage new features.
3.6 Promotional Communications
If you have agreed to receive information about bonus offers and promotions, we may send relevant information to your registered email or mobile. This consent can be withdrawn at any time.
4. Sharing and Disclosure of Information
jed baj does not sell your personal information to third parties for commercial purposes. However, certain information may be shared with specific parties in the following circumstances:
4.1 Service Providers
Payment gateways, identity verification agencies, game providers, and cybersecurity service providers receive the information they need to carry out their designated tasks. These organisations are contractually bound to keep information confidential and use it only for the specified purpose.
4.2 Legal Obligations
Information may be disclosed where necessary to comply with a court order, a lawful request from a law enforcement agency, or the requirements of applicable law.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will try to give advance notice in such circumstances.
4.4 Consent-Based Sharing
Outside the cases above, we do not share your information with third parties without your explicit consent.
We never allow any third party to use your information to market directly to you. To learn more about us, you can read our About Us page.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the jed baj website. Cookies are small text files stored in your browser that help improve the quality of our service.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functionality.
- Functional Cookies: Store language preferences, theme settings, and user preferences.
- Analytics Cookies: Analyse page visits and user behaviour to help improve the platform.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt the platform's core functionality and you may have trouble logging in.
6. Data Security Measures
jed baj takes both technical and administrative security measures to keep your information safe.
6.1 Encryption and Network Security
All communications on the website and app are protected by SSL/TLS encryption. Sensitive data stored in the database is additionally encrypted.
6.2 Access Controls
Only authorised staff can access your information for specific, necessary purposes. All access is logged and regularly reviewed.
6.3 Security Audits
Through regular security testing and vulnerability assessments, we identify potential risks and address them promptly.
6.4 Response to Data Breaches
If a data breach occurs, we promptly begin an investigation and notify affected users in a timely manner. Relevant authorities are also informed in accordance with applicable law.
7. Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Account information is retained while the account remains active.
- Certain information may be retained for a specified period after an account is closed or deactivated, as required by law.
- Transaction records are retained in accordance with legal requirements related to financial regulation.
- Marketing communication data is deleted if marketing consent is withdrawn.
Once the retention period ends, we delete or securely destroy the data using safe methods.
8. User Rights
As a member of the jed baj platform, you have several important rights over your own information:
8.1 Right to Access
You may request to view what information we have collected about you. Upon receiving such a request, we will provide the information within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect, you can request a correction. It is our responsibility to update the information accurately.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
8.4 Right to Object to Processing
You may object to the use of your information for marketing communications or analytical purposes, and we are required to respect that objection.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. To learn more about responsible use of the platform, visit our Responsible Gaming page, which contains guidelines for a safe gaming experience.
9. Protection of Minors
jed baj strictly refrains from providing services to anyone under 21 years of age. Age verification at registration is mandatory. If we find that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
We ask parents and guardians to remain vigilant and ensure that children cannot access this platform. If you become aware of a suspicious account, please notify our support team promptly.
This Policy is updated regularly
jed baj regularly reviews and updates its Privacy Policy as needed. You will be notified at your registered email of any significant changes. The latest version will always be available on this page.
10. Contact and Complaints
If you have any questions, requests, or complaints about this Privacy Policy, please contact us through the following:
10.1 Support Channels
- 24/7 Live Chat — from the chat window on any page of the platform
- Email: [email protected]
10.2 Complaints Process
Upon receiving a privacy-related complaint, we aim to provide an initial response within 5 business days and resolve complex matters within a reasonable time. You can find answers to common questions in our FAQ section, where frequently asked questions about the platform are compiled in one place.